Personal Items

Valuables

Please leave jewelry, credit cards, money, and other valuable items at home. Should you bring these items, place them in the care of a family member. If necessary, you may deposit these items in a secured area in the Property & Valuables Office, otherwise the hospital cannot be responsible for their safekeeping. It is recommended that you bring personal items such as a robe, pajamas, and toiletries.

Lost and Found

Lost and Found items can be claimed 24 hours per day. During Monday through Friday between 7:00 a.m. and 3:00 p.m., you can claim the items in the Property & Valuables Offi ce located in the Emergency Room area, Room ER-20, at (310) 222-8106. After-hours, on weekends and holidays, items may be claimed by contacting the Emergency Room Registration staff in Room ER-2 at (310) 222-2074.

Patient Room

Rooms are assigned by the type of care required and by room availability.

Call System

A nurse call button is located at your bedside and is your direct line to the nursing station.

Telephone

Most patient rooms have telephones at the beside. For local calls, dial “* + 9 + number.” To make a collect call, dial “100 + 0 + Area Code + number.” To make a long distance call, follow the instructions on your calling card. Pre-paid phone cards can be purchased from the Gift Shop. Pay telephones are located in the lobby on each floor of the hospital.

Smoking

State law requires the Medical Center to maintain a smoke-free environment for your health and the health of others – patients, visitors, and staff. If you smoke, we recommend that you stop. Quitting smoking is the best health choice you can make. If you have questions, or need advice on how to quit, ask your nurse or doctor about available options. You may also call 1-800-NOBUTTS
(1-800-662-8887). Many people who quit smoking need support. You are not in this alone; we can help. There are designated smoking areas outside the facility.

Safety

Your safety is important to us. Many procedures and practices are in place to protect your well-being and to ensure the best medical outcome possible. You can play an important role in keeping your care safe by actively participating with your healthcare team, and following the tips provided to you in the Patient Safety Brochure (Patient Safety Tips—Inpatients).

Financial Services

Your stay with us should be free of financial worries. A fi nancial services representative will visit you at your bedside to discuss with you programs that may pay all or part of your hospital charges. The representative will:

Assist you and take medical insurance information from you.

Assist you in completing a Medi-Cal application.

If you have any questions and wish to speak to a fi nancial services representative while you are in the hospital, ask your nurse to call a representative at extension 3012. Patient Financial Services is located behind the building in Building 3 South. Office hours are from 7:30 a.m. to 5:00 p.m.

If you receive a bill for your admission and have questions, call Patient Financial Services at (310) 222-3012.