The mission of the H3 Program is to increase awareness of second victim syndrome, destigmatize suffering and seeking help, and provide support to staff through 1:1 peer support, group debriefs, and mental health specialists.

The H3 Team consists of a 3-tiered pyramid, which was developed by Susan Scott with her ForYOU Team at University of Missouri. The first tier is all staff being aware of second victim syndrome, being aware of the signs and symptoms, and being willing to talk about second victim cases and provide peer support to each other.

The second tier consists of the peer support champions, who receive additional training to become the “rapid responders” who can be dispatched to meet with staff suffering from second victim syndrome in 1:1’s.

The peer support champions can then triage second victims to tier 3 resources that include psychology, psychiatry, employee assistance program, chaplain, and social workers.

The ultimate goal of the H3 Team is to provide immediate and personalized support to traumatized staff to take those with the disposition of dropping out or simply surviving to staff who recover in a healthy way and end up thriving.

For questions, please email us at HarborH3Team@dhs.lacounty.gov or call:
Clinical Quality and Safety Department
(424) 306-7950